Privacy Policy

1. Introduction

El Monte Concrete ("we," "us," or "our") operates the website at elmonteconcretecontractor.com and provides concrete contracting services to homeowners and businesses in El Monte, CA and surrounding areas. This Privacy Policy explains what information we collect, how we use it, how long we keep it, and your rights regarding your personal data. By using our website or contacting us, you agree to the practices described in this policy.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

2. Information We Collect

Information You Provide Directly

When you fill out our contact or estimate request form, call us, or send us an email, you may provide:

• Your name
• Phone number
• Email address
• Property address or service location
• Description of the project or service you need
• Any other information you choose to include in your message

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and standard web analytics tools, including:

• Browser type and version
• Operating system
• IP address (anonymized where possible)
• Pages visited and time spent on each page
• Referring website or search engine
• Device type (desktop, mobile, tablet)

Cookies

Our website uses cookies - small text files stored on your device - to help the site function properly and to understand how visitors use the site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire). You can set your browser to refuse cookies, but some parts of the site may not work correctly if you do.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries - We use your contact information to follow up on estimate requests and answer questions about our services.
• To schedule estimates and jobs - We use your name, phone number, and address to schedule and complete concrete work at your property.
• To improve our website - Automatically collected analytics data helps us understand which pages are useful and how to improve the site experience.
• To comply with legal obligations - We may retain records of completed jobs for tax, licensing, and permit compliance purposes as required under California law.

We do not use your information to send unsolicited marketing emails or texts. We do not add you to any mailing lists without your explicit consent.

4. How We Share Your Information

We do not sell or rent your personal information. We may share it only in the following limited circumstances:

• Service providers - We use third-party tools to process form submissions (including our contact form provider) and to analyze website traffic. These providers are bound by their own privacy policies and are not permitted to use your data for their own purposes.
• Legal requirements - We may disclose your information if required by law, court order, or governmental authority.
• Business transfers - If our business is acquired or merged with another company, your information may be transferred as part of that transaction.

5. Data Retention

We retain contact and project information for as long as needed to fulfill the purpose for which it was collected, or as required by applicable law. Estimate requests that do not result in a completed job are generally retained for up to 12 months. Records related to completed projects may be kept for up to 7 years for tax and licensing purposes. You may request deletion of your personal information at any time (see Section 7).

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption to secure data transmitted between your browser and our server. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

7. Your Rights

As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and related laws:

• Right to know - You can request a copy of the personal information we have collected about you.
• Right to delete - You can request that we delete your personal information, subject to certain legal exceptions.
• Right to correct - You can request that we correct inaccurate personal information we hold about you.
• Right to opt out - We do not sell your data, so there is nothing to opt out of in that regard.

To exercise any of these rights, contact us by email or phone. We will respond within 45 days as required by California law.

8. Third-Party Links

Our website may contain links to third-party websites, including government agencies, industry organizations, and local resources. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us About Privacy

If you have questions or concerns about this Privacy Policy, or if you want to exercise your rights regarding your personal information, please contact us: